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Top of the Class Service

Our activation and support services ensure that your new Actual iD identity management system is configured, functional and beneficial to your business in record time. Benefit from our one-on-one, fast and reliable support channels, including light-speed system activation, biometric enrollment assistance, and system configuration. Review our plan options for Go Live Services.

Go Live activation

Our Go Live service is configured and ready to go in record time, with reliable one-on-one support including super-fast system activation, biometric enrollment assistance, and system configuration.



Live technical support

Remote support is available every day from 8:30 am to 8:30 pm Eastern Time by phone, email or a remote desktop connection directly with your administrator’s computer.

                   

Customer health checks

Proactive monitoring ensures all employees are realizing maximum benefits. If an Actual iD Health Check detects places where your system can be optimized for efficiency, time savings or payroll savings, we will contact your administrator right away.